Refund and Returns Policy

Effective Date: February 7, 2025

Thank you for shopping at ToxicHeaterFix. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a refund and returns policy to assist you.

1. Returns

  • Eligibility for Return: We accept returns for most products purchased directly from ToxicHeaterFix within [X] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in a resalable condition.
  • Non-returnable Items: Certain products, including but not limited to [e.g., clearance items, gift cards, or perishable goods], are non-returnable. Please review the product description for return eligibility before making your purchase.
  • Return Process: To initiate a return, please contact us at info@toxicheaterfix.com with your order number and the reason for the return. Our customer service team will guide you through the return process.
  • Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

2. Refunds

  • Refund Eligibility: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds will be processed within [X] business days of receiving your returned item. Please allow additional time for your bank or payment processor to post the refund to your account.
  • Partial Refunds: If an item is returned damaged, used, or not in its original packaging, we may issue a partial refund based on the condition of the product.

3. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately at info@toxicheaterfix.com or call 434-589-5967. We will provide a replacement or full refund for defective items at no additional cost to you. To assist with processing your claim, please provide photos of the damaged or defective product and your order number.

4. Exchanges

  • We currently do not offer exchanges. If you need a different item, please return the original product and place a new order for the desired item.

5. Cancellations

  • If you wish to cancel an order, please contact us as soon as possible at info@toxicheaterfix.com. If the order has not yet been processed or shipped, we can cancel and issue a full refund. If the order has already been shipped, you will need to follow the return process.

6. Late or Missing Refunds

  • If you haven’t received your refund yet, please check with your bank or credit card company, as it may take some time before your refund is posted.
  • If you still have not received your refund, please contact us at info@toxicheaterfix.com.

7. Shipping Fees

  • Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to a defect or error on our part.

8. Contact Us If you have any questions or concerns about our Refund and Returns Policy, or need assistance with a return or refund, please contact us at: